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Frequently Asked Questions
Can I get a blank envelope with my card?
All orders are sent to you in an outer envelope with a blank envelope for each card ready for you to send the card on.
Can Cardoons personalise my card?
Yes we can. Write your message in the area provided and we'll print your message in the card. Cards can be sent direct to the lucky recipient or to your address. The choice is yours.
Is the balloon inflated for me?
No. Each card comes with a deflated balloon hanging out of the hole provided. If you choose to send the card on, please do so with the balloon deflated so the recipient has the fun of inflating and attaching the balloon.
How long does the balloon stay inflated for?
We use high quality natural latex balloons. In our own indoor tests, under normal conditions, we have found that the balloons remain inflated for 10 to 15 days. In some cases the balloon has remained inflated for over a month!
How much are the cards?
Typically, each card costs £2.99 plus postage and packaging (unless you order more than two), the cost of which will depend on the delivery address and how many cards you have ordered. A breakdown of the delivery costs can be found on our delivery information page. Your P&P cost is always displayed in your shopping basket before you checkout.
What material are the cards made of?
All of our cards are printed on a 300gsm flat smooth board that is gloss on one side and matt on the inside. The cards have a high gloss finish to the front and back, whilst the inside remains matt for ease of writing.
How can I pay?
Your payment can be made through Pay Pal. Here you can choose to use your Pay Pal account or a credit or debit card if you don't have a Pay Pal account.
Why am I having payment problems?
If you have entered the correct Pay Pal login details there shouldn't be a problem. However if you do experience problems, login again, enter your card details making sure you check everything correctly - its often easy to enter a wrong number or expiry date.
Is entering my Credit Card Details online safe?
We use Pay Pal to ensure your order is paid securely. If you are unsure, please look for the padlock when logged in to Pay Pal. Cardoons do not hold any card details.
How secure are my payment and personal details?
Security is of paramount importance to us and we are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection (Jersey) Law 2005 .We are listed in the Register of Data Controllers under the number 18700. To avoid the risk of computer fraud, your credit card number is not stored in our system at any point in the payment process. Please see our privacy and security policy for further information.(Cardoons do not hold any card details).