Effective date: Friday 25th May 2018
It also tells you about your privacy rights and how the law protects you.
Our website and Cardoons Limited
Our website at cardoons.co.uk promotes our range of greeting cards and products.
Cardoons Limited is located at 1st Floor, 6 Broad Street, St. Helier, Jersey JE2 3RR Channel Islands
Cardoons Limited is the data controller responsible for this website and any handling of personal data carried out by or on behalf of Cardoons Limited.
Personal data which we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect a variety of information about our clients and visitors to Cardoons.co.uk This personal data falls into these categories:
- Identity Data
Includes first name, last name and email. If you interact with us through social media, this may include your social media user name.
- Contact Data
Includes billing address, delivery address, email address and telephone numbers.
- Transaction Data
Includes details about payments to and from you and other details of products you have purchased from us.
- Profile Data
Includes purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).
- Technical Data
Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Usage Data
Includes information about how you use our website, products and services.
- Tracking Data
Includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.
- Marketing and Communications Data
Includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products youve asked for.
How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions.
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or through chat or social media. This includes personal data you provide when you:
sign up to receive our newsletter;
make enquiries or request information be sent to you;
order our products;
ask for marketing to be sent to you;
engage with us on social media;
enter a competition, promotion or survey;
- Automated technologies or interactions.
As you interact with us, including via the cardoons.co.uk website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may also collect Tracking Data when you use our website.
- Third parties or publicly available sources.
We may receive personal data about you from various types of third parties, including:
Technical Data and/or Tracking Data from analytics providers, advertising networks and search information providers;
Contact, Financial and Transaction Data from providers of payment and fraud prevention services;
Identity and Contact Data from data partners;
Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you. For example, when you order our products, thats a contract.
Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.
Generally, we do not rely on consent as a legal basis for processing your personal data other than where the law requires it, for example in relation to sending certain direct marketing communications. Where our legal basis is consent, you have the right to withdraw consent any time.
We may disclose your Personal Data in the belief that such action is necessary to:
comply with a legal obligation
protect and defend the rights or property of Cardoons Limited
prevent or investigate possible wrongdoing in connection with the Service
protect the personal safety of users of the Service or the public
protect against legal liability
Advertising, marketing and your communications preferences
We may use your Identity, Contact, Technical, Tracking, Usage and Profile Data to form a picture of what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you and tell you about them. This is what we call direct marketing.
We may carry out direct marketing by email, phone, text or post. For example, you might have our newsletter land in your inbox.
On our website, make it clear what we are doing and what communications you will be sent, whether its you deciding to sign up to our database to receive your newsletter and offers or as part of creating an account or when making a purchase. And you have a right at any time to change your mind and say no thank you and opt out. The easiest way to opt out is to use the unsubscribe link at the bottom of our communication.
Heres some things we may do that may be specifically directed at you:
promotions by post; and/or
phone calls, to tell you about special last minute offers.
We also work with partners to try and promote the reach of our adverts and use analytics and retargeting for this reason. We use Tracking Data to deliver relevant online advertising, via websites and social media.
Tracking Data, and in particular cookies, help us to deliver website and social advertising that we believe is most relevant to you and to potential new customers of Cardoons. The cookies used for this purpose are often placed on our website by specialist organisations and this is also why when youve been on the cardoons.co.uk website, you might see the same image. This includes retargeting.
Cookies can also tell us if you have seen a specific advert, and how long it has been since you have seen it. This is helpful, because it means we can control the effectiveness of our adverts and control the number of times people might be shown our adverts. Cookies also help us understand if youve opened a marketing email.
If you want more information about Tracking Data, in particular cookies, see Cookies below.
Almost all the cookies that relate to advertising are part of third party online advertising networks. If youd like to read about how you can control which adverts you see online, see opt-out programs established by the Digital Advertising Alliance (United States), the Digital Advertising Alliance of Canada and the European Interactive Digital Advertising Alliance. We do not control cookies which are set by advertising networks.
You can see from advertising, marketing and your communications preferences above, that cookies are a tool which we (and all other online operators) uses for advertising. That is just part of why cookies are used.
Other cookies collect information about how visitors use cardoons.co.uk, for instance which pages visitors go to most often, and which is the last one they leave. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and used to improve our website.
When you use cardoons.co.uk, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.
Disclosures of your personal data
We may share personal data with the following categories third parties:
Suppliers and service providers (such as technology service providers, payment processing and fraud prevention providers, manufacturers and post services);
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Cardoons do not access your credit card details. All payments are made using PayPal directly. We only store the tokens required to identify the transaction with PayPal, issue refunds and identify transactions made using PayPal.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers for tax purposes.
In some circumstances you can ask us to delete your data; see Your legal rights below for further information.
Your legal rights
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
The right of access - thats a right to make whats known as a data subject access request for copy of the personal data we hold about you;
The right to rectification - thats a right to make us correct personal data about you that may be incomplete or inaccurate;
The right to erasure - thats also known as the right to be forgotten where in certain circumstances you can ask us to delete the personal data we have about you (unless theres an overriding legal reason we need to keep it);
The right to restrict processing - thats a right for you in certain circumstances to ask us to suspend processing personal data;
The right to data portability - thats a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
The right to object - thats a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
Rights in relation to automated decision making and profiling - thats a right you have for us to be transparent about any profiling we do, or any automated decision making.
If you wish to exercise any of the rights set out above, please contact us at firstname.lastname@example.org
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests as swiftly as possible.
How to contact Cardoons about privacy
If you need help about our products or our website generally, please contact us at email@example.com
Keep us in the know
It is important that the personal data we hold about you is accurate and current. If your personal data changes during your relationship with us, please let us know so we can update our records. Thank you.
Our Service does not address anyone under the age of 16 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will remove that information from our servers.