|Need help with your order?|
We're happy to help.
Monday to Friday 9am-4.30pm
The despatch date is the day we POST the card and NOT the day it will be delivered.
To make sure your order is delivered efficiently please use a postcode.
Postage and packaging costs
All our products are posted by First Class (unless the special delivery option is selected at extra cost). Costs are calculated based on the weight of the individual items in your order. Postage cost will increase with the size of your order. The Postage and Packaging cost includes the cost of all packaging and is not simply the cost of a stamp. The best way to check the postage cost of your order is to place your items in the shopping basket with the correct quantity and address and the site will calculate the charge.
All UK Orders
We despatch all orders from our office in Jersey.
All orders are delivered by First Class post. Your order, if not personalised, will be sent to you in an outer envelope with a balloon/ s and a blank envelope inside for you to address to the recipient. Personalised greeting cards are sent to the address supplied with balloons attached to the greeting card inside a white envelope. All card orders will be despatched within a package that can be posted through a standard letterbox.
First class post
|Orders placed from within the UK||Sent by Cardoons|
|Before 1pm Mon-Fri||Despatched the same day|
|After 1pm Mon-Thurs||Despatched the following day|
|After 1pm Fri||Despatched the following Monday|
|Saturday & Sunday||Despatched the following Monday|
|Public Holidays||Despatched the following working day|
The Royal Mail advise that 90% of first class post in the UK will arrive the following day, unfortunately the other 10% can take up to 3 days. Therefore we recommend you allow for 3 working days to avoid disappointment.
UK Special Delivery
If you order before midday on Monday to Thursday and you absolutely must have your item the next day, then we offer the Royal Mail Special Delivery service that is guaranteed by 2pm the following day. This service will cost you extra. The total cost will depend on the overall weight but as a guide anything up to 100gsm will cost £15.00 extra. If you wish to check the Special Delivery postage for your intended order then place the order in the shopping basket with the correct quantity and address, click on the Special Delivery option and proceed to checkout where the site will calculate the cost for you. You can always add or delete items before proceeding with final payment.
Please be aware that a Special Delivery requires a signature on arrival. If no one is likely to be in to sign for the delivery, then please use the standard delivery service or have the item delivered to an alternative address. (Royal Mail will not guarantee the Special Deliveries will arrive on a Saturday). Please note that the majority of first class deliveries arrive the next working day.
All goods to European addresses are shipped via Royal Mail Airmail. To avoid disappointment you should allow for 5-6 working days.